LEAD event - communications and customer service for practice staff, Thursday 22 March 2018


Communications and customer service



Thursday 22 March 2018
Good customer care is becoming increasingly important in modern day general practice. Patients have increased choice so they can easily move practice if they feel dissatisfied. This course will cover many issues in relation to customer care in a fun and interactive way.

This is a very popular event where you will learn about communication skills and behaviour patterns and how to establish a patient centred service within your practice.


Thursday 22 March 2018

9:00am - 12:30pm
Registration and refreshments
9:00am - 9:30am
Londonwide LMCs
Tavistock House South
Tavistock Square
All practice staff


Learning outcomes

By the end of this training course participants will be equipped to:
  • List the eight stages of success in customer service.
  • Construct a personal action plan for delivering excellent customer service, with a view to completing a communication competency.
  • Identify the importance of accurate listening and questioning skills.
  • Direct an actress workshop which will identify skills to effectively build and break rapport.
  • Recognise and effectively use a communication tool when handing over to patients and staff colleagues.
  • Gain a patient perspective.


Dont' miss out - book your place today
Book online
Booking form
The cost (including VAT) is £85 per delegate for Londonwide practices
and £100 per delegate for practices in other areas.


Last updated : 16 Feb 2018


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