Patient Engagement Project


Londonwide LMCs’ Patient Engagement Project aims to demonstrate and promote patient engagement as integral to high quality, sustainable general practice, supporting London GP practice teams in working collaboratively with their patients to help meet the current challenges facing general practice in the capital.

The project was launched in July 2016 with a focus on supporting practices in fostering and developing Patient Participation Groups (PPGs). The experiences and views of London practice staff and patients have directly informed project delivery.

The reports and resources you can find by clicking on the headings below all include practical information to help support practice teams and PPG members work effectively together to benefit both patients and practice.




Patient engagement project survey findings - 15 June 2017

Londonwide LMCs' patient engagement survey, conducted in autumn 2016, identifies the broad spectrum of both practice and patient experience of Patient Participation Groups (PPGs) across the capital. The survey went to practice leads (the member of staff at the practice responsible for patient engagement) and patient leads (normally the PPG...

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Working with the third sector to support PPG development - 15 June 2017

The Patient Engagement Project hosted a roundtable event in winter 2016 to which third sector patient organisations were invited to hear about and debate the key themes identified by the project.  Roundtable participants agreed on common characteristics of effective Patient Participation Groups (PPGs), which included an open and honest culture...

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Patient engagement resources for practice teams and PPGs - 05 June 2017

The Patient Engagement Project resource and signposting list includes links to free, practical “how to” information and toolkits on developing and sustaining PPGs, including virtual PPGs. Project Toolkits and briefings for practice teams and PPGs The toolkit(s) and briefings below are based on...

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Contractual requirements relating to PPGs - 02 June 2017

Since April 2015 it has been a contractual requirement for all practices to develop and maintain a Patient Participation Group (PPG) for the practice to obtain feedback from the practice population on services delivered by the contractor. Practices should make reasonable efforts for the PPG to be representative of the...

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