An exciting opportunity has come up for a brand new role within Nexus. We are looking for GP Assistants to provide proactive support to our clinical teams. A GP Assistant will support the GP and wider clinical teams smooth running of clinics by performing administration tasks on behalf of the GP freeing up their time to focus on the patient. This is a role that will develop in its function and we are looking for candidates with excellent administrative skills who are capable of being developed and working collaboratively with our clinicians.
· Sort all clinical post and prioritise for the GP/clinical team in terms of actions. Signposting some post to others such as clinical pharmacist etc.
· Extract all information from clinical letters that needs coding and add to notes according to agreed protocols
· Review laboratory results and action according to agreed protocols
· Arrange appointments, referrals, tests and follow up appointments of patients
· Proactively contact patients to arrange appointments or follow up
· Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
· Explain appointment systems such as Long Term Condition clinic to patients to aid appropriate appointment booking and attendance
· Help the GP/clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Liaison and Meetings
· It will be necessary to attend and contribute to various internal and external meetings as requested. The only reason for not attending will be annual, study or sick leave.
· It is important to ensure good working relationships with all clinical and non-clinical staff to ensure the smooth running of the service, reporting any problems encountered to the relevant person
There is also the need to establish and maintain good liaison with other surgeries and agencies, including secondary care.
Personal and Professional Development
The post-holder will participate in any training programme implemented by Nexus as part of this employment, such training to include:
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
KEY WORKING RELATIONSHIPS
· GP’s and the wider clinical team- Physician’s Associates, Advanced Nurse Practitioners, Paramedics, Pharmacist and nursing team.
· DMRT supervisor and Cluster Manager
· Site based non-clinical team including Cluster Administrators, Receptionists and Back Office teams
· Leads and staff within centralised functions (e.g. IT, Data, Telephony, HR, Finance)
· NHS England, CCG, NHS provider/partner organisations, GP Federation and other relevant NHS bodies
· CQC, Royal Colleges and other regulatory or professional bodies
· Public Health England and other local Authority bodies or functions.
· Patient Participation Group, third sector agencies and other key interest groups/ stakeholders
· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
· In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
· In the course of your employment you will have access to confidential information relating to Nexus Health Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Nexus Health Group interests.
· Information for extra consideration includes access to the general business of the practice and any information regarding individuals.
· Information relating to patients, carers, colleagues, other healthcare workers, or the business of Nexus Health Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data,
· If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party
DATA PROTECTION ACT
Employees must be aware of the Data Protection Act (DPA) 1984
You must not at any time use the personal data held by Nexus Health Group for any purpose not described in the registry entry or disclose to a third party
Completing documents relating to cervical smears in line with protocol set out by nurse manager. Coding recall dates on patient notes
Booking telephone calls with nurses if patients need contacting in relation to missed colposcopy appointments if necessary
Completing and coding normal cervical cytology results
In accordance with the GDPR 2018, you are required to give your consent to the employer to hold personal data and process payroll and other records using such personal data on your behalf.
You must agree that the employer is permitted to hold personal information about you as part of its HR, Payroll and other business records and may use such information in the course of the employers business. You must agree that the employer may disclose such information to third parties where this is lawful, appropriate and necessary for the employer to conduct its business.
This clause applies to information held, stored, processed, used or disclosed in any medium.
HEALTH AND SAFETY
Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors
The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy
Using personal security systems within the workplace according to Nexus Health Group guidelines
Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures
Maintaining work areas in a tidy and safe way free from hazards
Reporting any risks that are identified both timely and accurately to your line manager
EQUALITY AND DIVERSITY
The post-holder will support the equality, diversity, and rights of patients and carers colleagues to include:
Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Nexus Health Group Policies, Procedures and current legislation
Respecting the privacy, dignity, needs, and beliefs of patients’ carers and colleagues
Behaving in a manner which is welcoming, non-judgemental and respects their circumstances, feelings, priorities and rights
The post-holder will
Strive to maintain quality within the practices
Alert other team members to issues that affect quality and risk
Assess own performance and take accountability for their own actions either directly or, under supervision
Contribute to the effectiveness of the team by reflecting on their own and team activities, making suggestions on ways to improve and enhance team performance
Work effectively with individuals in other agencies to meet patient needs
Effectively manage own time, workload and resources
The post-holder will recognise the importance of effective communication within the team and will strive to communicate effectively with:
Other team members
Patients and carers
Recognising people’s need for alternative methods of communication and respond accordingly
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES
The post-holder will
Apply Nexus Health Group, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect their own work
Participate in audit where appropriate
All Staff are responsible for security of any property belonging to Nexus Health Group avoiding loss or damage and being economical and efficient in the use of resources
Staff should conform to the requirements of the financial procedures which include the Bribery, Fraud and Corruption Policy and other polices as set out in the Staff Handbook
SAFEGUARDING OF CHILDREN AND VULNERABLE ADULTS
All employees have a responsibility for:
Safeguarding children and Safeguarding Adults in the course of their daily duties
For ensuring that they are aware of the specific Safeguarding duties related to their role
Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs.
Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Nexus Health Group undertakes this demands flexibility in order to provide a service to our patients. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required
May be expected to work at any of the medical practice sites in line with service needs
Must at all times carry out his/her responsibilities with due regard to the Nexus Health Group Equal Opportunities Policy
Is expected to participate in the practice performance appraisal scheme and to contribute to their own personal development and the development of any staff they are responsible for including timely completion of mandatory training
Is expected to follow the Nexus Health Group’s general standards of performance and behaviours.
Essential Criteria = E
Desirable Criteria = D
Skills/ Qualifications/Experience Level
Administrative role within primary care D
IT and Administration skills E
Working within Nexus values. E
· Understanding of evidence based practice. E
· Understanding of clinical governance. E
· Experience in Telephone Triage D
· Ability to supervise others. D
· Good working knowledge of EMIS clinical system D
· Self- directed practitioner E
· Commitment to provide effective and high quality service. E
· Ability to work within a multidisciplinary team and across boundaries. E
Maintaining good medical practice and further developing competence and performance. E
· Ability to work flexibly to meet service needs. E
· Commitment to working in the NHS and improving care given to patients. E
· Excellent communication skills. E
· Excellent written and verbal communication E
· Excellent interpersonal skills E
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 5 months
Salary: £23,000.00 per year
Monday to Friday
Covid Safe Practices
Ability to commute/relocate:
LONDON: reliably commute or plan to relocate before starting work (required)
Work Location: In person