Receptionist



Company Name: The Medical Centre
Address: The Medical Centre, 13 Ollgar close, Shepherds Bush, London W120NF
Contact Name: Reena Parkash
Telephone: 07889632620
Fax:
Email: r.parkash@nhs.net
Description:

REPORTS TO:
Practice Manager/Practice Director

JOB SUMMARY:
To be part of a team to complete the day to day running of the Practice by carrying out reception and admin task as described below

job responsibilities:


Reception

• To ensure that at the start of the day waiting room and clinicians rooms and kitchen are tidy and presentable, and maintained throughout the day
• Face to Face meeting and greeting of patients
• Providing a good standard of patient service in person and over the phone.
• Triage Patients appropriately
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Monitoring repeat prescriptions to ensure they are received by the HCA and collected by patients in the given the given time frame.
• To open post and to deliver any private and confidential post to the practice manager.
• To replenish clinicians rooms on a daily basis
• To monitor stock quantity on a monthly basis
• To monitor the expiration of any stock
• To take log’s of essential appliances in accordance with the schedule
• To clear all rooms at the end of surgery, collect any patient referrals/blood test forms and file correctly


Other Tasks

• Ensure building security – have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers


Person specification

Education
• GCSE English or equivalent – essential
• Experience with/or qualification in IT- desirable
Experience
• Working in a customer-facing role
• Previous experience of working with others as a team
• Filing, photocopying and using a fax machine
• Experience with System One would be an advantage but not essential because training will be provided.
• Able to deal with telephone enquiries.
Skills
• To be able to understand and navigate through basic computer skills
• Good organisation skills
• Good communication skills
• To be able to work independently and in a team
• To be able to use initiative to ensure timely completion of tasks and help the practice meet deadlines.
• Ability to work under pressure
• Ability to multitask

Flexiable, Permenant position

Salary: £9.00
Deadline: Mon 7 Sep 2020



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