Reception/Admin



Company Name: Parkview Medical Centre Dr Kukar
Address: 56 Bloemfontein Road, London, W12 7FG
Contact Name: Reena
Telephone: 07889632620
Fax:
Email: r,parkash@nhs.net
Description:

JOB TITLE:
Receptionist/Administrator

REPORTS TO:
Practice Manager/Practice Director

JOB SUMMARY:
To be part of a team to complete the day to day running of the Practice by carrying out reception and admin task as described below

job responsibilities:

Administration

•To work in a manner conforming with written Protocols
•To have a good understanding of the practice procedures
•Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
•Assisting clinicians with the administrative side of QOF
•Review and deal with SystmOne Task appropriately.
•Reviewing High Risk Patient spreadsheets as requested by the Practice Manager
•Creating and managing clinics for doctors.
•Registration of new patients
•Input of data into patients records
•Photocopying/faxing

Reception

•To ensure that at the start of the day waiting room and clinicians rooms and kitchen are tidy and presentable, and maintained throughout the day
•Face to Face meeting and greeting of patients
•Providing a good standard of patient service in person and over the phone.
•Triage Patients appropriately
•Process appointment requests for today/future appointments from patients by telephone and in person.
•Monitoring repeat prescriptions to ensure they are received by the HCA and collected by patients in the given the given time frame.
•To open post and to deliver any private and confidential post to the practice manager.
•To replenish clinicians rooms on a daily basis
•To monitor stock quantity on a monthly basis
•To monitor the expiration of any stock
•To take log’s of essential appliances in accordance with the schedule
•To clear all rooms at the end of surgery, collect any patient referrals/blood test forms and file correctly


Other Tasks

•Ensure building security – have thorough knowledge of doors/windows/alarm
•Any other tasks allocated by managers


Person specification

Education
•GCSE English or equivalent – essential
•Experience with/or qualification in IT- desirable
Experience
•Working in a customer-facing role
•Previous experience of working with others as a team
•Filing, photocopying and using a fax machine
•Experience with System One would be an advantage but not essential because training will be provided.
•Able to deal with telephone enquiries.
Skills
•To be able to understand and navigate through basic computer skills
•Good organisation skills
•Good communication skills
•To be able to work independently and in a team
•To be able to use initiative to ensure timely completion of tasks and help the practice meet deadlines.
•Ability to work under pressure
•Ability to multitask

Salary: Competitive
Deadline: Fri 22 Oct 2021



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