The ‘You and Your General Practice’ (YYGP) charter is a new patient charter introduced by NHS England as part of the 2025/26 GP contract, detailing what patients can expect from their GP practice and how patients can help support their GP, for example by cancelling appointments in a timely manner. GP practices must display this charter on their websites, with the aim to foster improved communication and transparency.
You and your general practice
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The 2025/26 GP contract changes required practices to link to the NHS England ‘You and your general practice’ document from their home page by October 2025.