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Guidance

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Resources

Complaints and the use of artificial intelligence (AI) template text

This text is intended for use in patient-facing information on making complaints, it was first published by Gloucestershire LMC and reproduced with their permission. They worked with their local Patient Advisory and Liaison group to produce the wording.

Resources

Federated Data Platform and patient queries

This page sets out the current position for practices receiving patient queries about the NHS Federated Data Platform (FDP), including guidance and resources to support responses and data sharing decisions.

Resources

GMS Regulation 17 contract guidance

This page sets out where practices stand in relation to commissioners' powers to define what is considered to be core general practice and therefore to be delivered within GMS funding.

Resources

North East London shared care briefing

What it is, what it is not, and why commissioning matters: shared care is a voluntary, patient-specific arrangement under which a specialist and a GP practice agree to share responsibility for a specialist medicine after the patient is stable, with clear protocols, continuing specialist support and adequate funding.

Resources

Seasonal flu campaign 2026/27

Two flu vaccine providers will not be delivering stock during the first half of October due to a batch failure, practices should check their orders and re-order if necessary.

Resources

FP69 list validation guidance for practices

Recent changes to FP69 processes mean more patients have been deregistered, with London’s diverse, highly mobile population being particularly vulnerable to erroneous deregistrations.