Job Description:
We are looking for a Reception Supervisor to cover a fixed term maternity role to join the team. Working closely with the Practice Manager, the Reception Supervisor will help ensure the smooth and efficient running of the practice. This is a key leadership role involving direct supervision of the reception team, and contributing to overall service delivery and patient experience.
About You:
We are looking for someone who has:
Previous experience in a supervisory role within a GP Practice (Emis experience preferred)
Strong leadership, communication, and organisational skills
Ability to work collaboratively in a busy, patient-centered environment
A good understanding of NHS procedures and compliance
A flexible and proactive approach to problem-solving and service delivery
If you are passionate about improving patient care and have the skills to lead a dynamic team, we invite you to apply for this role at The Park End Surgery today!
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
You will be responsible for:
Assist the Practice Manager with various projects, systems, and procedures involving the reception team.
Support the monitoring of compliance with health and safety legislation, ensuring staff follow appropriate procedures and regulations
Support the Practice Manager in the management and maintenance of practice policies, procedures, and compliance registers.
Coordinate the practice diary, ensuring timely scheduling of meetings and appointments.
Supporting the Practice Manager to arrange internal and external meetings, including preparing agendas and producing meeting minutes.
Draft and distribute the quarterly practice newsletter.
Organise and facilitate Patient Participation Group (PPG) meetings, including agenda preparation and minute-taking.
Overseeing Google reviews and NHS Choice Feedback.
Oversee and evaluate the staff induction programme, ensuring a smooth transition for new employees.
Provide initial guidance to patients who wish to verbally complain.
Act as the building fire marshal, ensuring that evacuation lists are up to date and the visitor log is maintained.
Provide evening reception cover at short notice to accommodate sickness, ensuring patient services continue to run smoothly during these periods.
Provide leadership and direction to the reception and admin teams, ensuring a high standard of patient care and service delivery.
Job Type:
1 year contract
Part Time 25hours
Mon – Fri
13:30 – 18:30
Flexibility can be offered for the right candidate
Starting date flexible