Job Title: Fixed Term Patient Service Advisor
Hours: 30 hours per week
Location: Decima Street Surgery and Artesian Health Centre but may be required to work across Nexus Health Group
Closing Date: 15 May 2026
Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.
If you wish to apply, please complete an application form on our website:https://nexushealthgroup.nhs.uk/2025-application-form
PLEASE NOTE, WE DO NOT ACCEPT CVS.
Our Patient Service Advisors (PSAs) play a crucial role in ensuring our patients and service users are offered consistently high level of care. Our PSAs are often the first person our service users interact with when they visit our GP practices.
You will
Work with the Site Manager to ensure the smooth running of the reception area, and patient waiting areas.
To greet and assist patients in using our services
Patient enquiries are handled courteously, efficiently and with empathy.
Administration tasks are undertaken with due care and attention to details.
Adhere to Nexus policies and procedures
Main duties of the job
Deal with patient queries with empathy, respect and dignity
Signpost patients and staff to appropriate services. Ensuring the Amber and Bypass line is answered as a matter of priority
Take and records accurate messages and passes on to relevant people.
Responds appropriately to patients with specific accessibility needs
Liaise with outside organisations.
Arrange interpreters, as required
Direct patients wishing to make a complaint to the appropriate practice procedure.
Handle queries from complex patients on the amber line
On a rotational basis provide duty receptionist support to the clinical team
Handle queries from the bypass line
To support and develop the care co-ordinator role on a rotational basis
To provide a professional, courteous and responsive service to our patients, the clinical team and Nexus Health Group management.
Handle queries appropriately passed over to site from the access hub
To handle prescription requests at site level on a rotational basis.