The successful candidate will have a minimum of two years’ experience either working in NHS general practice or line managing a team of customer service staff in any setting.
You will be required to hold overall responsibility for the efficient operation of our reception department, which processes around 300 patient contacts each day, so it’s essential that you can perform well under pressure and manage your time effectively.
As well as line managing a team of receptionists, you will be required to support with complex patient queries and act as the organisation’s Complaints Manager.
In return, you will be provided with regular supervision, training, and professional development opportunities. As an organisation focused on outcomes, we offer flexibility to individual staff members who consistently deliver outstanding results within their department.