Contractual requirements relating to PPGs

Since April 2015 it has been a contractual requirement for all practices to develop and maintain a Patient Participation Group (PPG) for the practice to obtain feedback from the practice population on services delivered by the contractor.

Practices should make reasonable efforts for the PPG to be representative of the practice patient population and should engage with the PPG in a frequency and manner agreed with the group.

Care Quality Commission (CQC) inspections require evidence that a practice encourages patient participation and acts on patient feedback. Engagement with patients is an aspect of the CQC inspection under the Key Line of Enquiry (KLOE) called “Is this practice well led?”.

Last updated : 15 Jun 2017


Patient engagement project survey findings (15 Jun 2017)

Londonwide LMCs' patient engagement survey, conducted in autumn 2016, identifies the broad spectrum of both practice and patient experience of Patient Participation Groups (PPGs) across the capital. The survey went...
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Working with the third sector to support PPG development (15 Jun 2017)

The Patient Engagement Project hosted a roundtable event in winter 2016 to which third sector patient organisations were invited to hear about and debate the key themes identified by the...
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Patient engagement resources for practice teams and PPGs (05 Jun 2017)

The Patient Engagement Project resource and signposting list includes links to free, practical “how to” information and toolkits on developing and sustaining PPGs,...
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Patient Engagement Project (02 Jun 2017)

Londonwide LMCs’ Patient Engagement Project aims to demonstrate and promote patient engagement as integral to high quality, sustainable general practice, supporting London GP practice teams in working collaboratively with their...
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