Londonwide LMCs

This training is now fully booked, if you are interested in individual or block bookings for a future run of this course please email lead@lmc.org.uk.

Target audience:	GPs, PMs, Senior GPNs, GP admin managers
Time:	9:30am-12:30pm (including comfort and lunch breaks as necessary). Allow 10 minutes before the start of the session for registration and AV equipment check
Delivery mode:	MS Teams
Cost:	£95 per delegate (inclusive of VAT) for attendees from Londonwide practices. £120 per delegate (inclusive of VAT) for attendees from practices from other areas.
Course overview:	This workshop delves into the CQC assessment process, equipping participants with effective strategies to navigate it successfully. Our focus is on fostering a culture of engagement within GP Practices by enhancing understanding of the CQC assessment framework. This session is meticulously updated to integrate the latest 2023 CQC guidelines, indicating a gradual transition toward revised assessment methodologies. Throughout the training, we’ll talk through the implementation of CQC’s new assessment framework, powered by CQC’s integrated assessment teams and supported by technology. We’ll seamlessly integrate explanations of the new single assessment framework. The workshop is interactive, offering pragmatic guidance for participants to adapt techniques to their specific practices. It incorporates case studies, illustrating exemplary practices and instances of below average practices. Group exercises facilitate a comprehensive understanding of the assessment process by encouraging colleague interaction. Our objective is to provide a practical and applicable framework for achieving CQC compliance.
Learning objectives:	Enhance participants’ comprehension of the CQC Assessment process. Provide an in-depth understanding of CQC methodology and preparatory strategies. Offer guidance on best practices and identifying indicators of good, outstanding, requires improvement and inadequate services, equipping delegates with due diligence techniques to mitigate risks and ensure compliance with the Health and Social Care regulations.
Format:	Interactive
Presenter(s):	Martin Norton: With over 25 years of experience working in the primary care management field Martin is ideally placed with the experience, knowledge and skills to help you and your practice. Martin’s was first introduced to general practice when he was a student with a holiday job tagging medical records which developed into reception, medical secretary, admin support and any other tasks which needed doing. Following University he worked as a Practice Administrator, Assistant Manager and then Manager in South West London practices before joining a PCT as Primary Care Development Manager. Here Martin developed an interest in training and education and returned to General Practice management part time while delivering training courses and consultancy support to Practice teams, Practice Managers and Reception staff. While continuing to work part time in Practice Management for the past three years Martin has worked with the CQC as a Practice Management Special Advisor undertaking CQC practice inspections across London and the south of England. Alongside his CQC work, Martin now works with Jenny Harper to support GP practices in management, providing mock inspections to help practices prepare for inspection and also to support practices to improve after their CQC visits. Jenny Harper: Jenny is a registered nurse and started her career working in renal and later HIV nursing, with a special interest in end-of-life care. She has extensive management experience across health and social care as a registered manager, service director and management consultant. She has undertaken service development and quality improvement projects within NHS and voluntary services and is a Master of Business Administration (Public Service Management).