Effective calls, communications and motivational interviewing workshop

  • Practice manager development event

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This workshop is fully booked, if you would be interested in attending similar events in the future please register your interest by emailing pmd@lmc.org.uk.

Target audience:Practice managers, assistant practice managers and frontline staff.
Time:Wednesday 22 June 12:30pm-2:30pm. break. 3:00pm-5:00pm.
Delivery mode:MS Teams
Cost:Free to practice staff working in the Londonwide LMCs’ area, first come first served
Overview:This fully funded workshop has been developed to support frontline staff and other health care professionals in General Practice. We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.
  • Participants will develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.