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|Target audience:||Front line reception staff|
|Overview:||The training is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff – frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake telephone triage and the necessary signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation.|
After this training, staff will be confident in handling the triage call, and in advising and referring patients to care providers who work either within the practice team or to external care providers.