This work includes highlighting the challenges created by online access requirements. In this new video, designed to help inform patients, Lisa explains how expanding patients’ options to access the same finite capacity in general practice creates tension and diverts GPs from seeing those most in need.
Please use the video where you think it will be helpful in explaining what these access changes meant to patients or other professionals whose work interacts with general practice. A shorter version is also available should you wish to share it with your PPG or on your practice website.
Key achievements and activity over the last 12 months
Representing you
Led by Lisa, collaborative working with commissioners and other providers at borough, ICS, and London levels, Londonwide LMCs and our individual committees has increased – focussed on tackling system failures that create risks to patient safety, harm patient care, and cause needless frustration and despair in our consulting rooms.
Over the past year alone, we have worked to address over 300 system issues affecting the safety and effectiveness of care that GPs are able to provide, ranging from specific contractual issues ranging from shared care and service provision through to system failures such as problems with path or community services. And everything in between.
We have helped shape decisions that affect practices and patient care, worked to improve interfaces with hospitals and other services at a local level, and negotiated safe, effective, fairly resourced local contracts.
Advocacy and influence
Led by Lisa at a national and regional level, we advocate for GPs and LMCs locally, regionally, and in national-level policy, strategy, and public debate to bridge the gap between frontline expertise, experience, and insight and decision-making.
In her first year as CEO, Lisa has met with the Minister for Primary Care, members of the Health and Social Care Select Committee, national and specialist medical journalists, and colleagues in other representative organisations; making the case for general practice and calling for decision making to move closer to the consulting room, where the accountability and weight of their consequences is carried by those on the front line.
Recognising the hard work and dedication seen ever day in our London practices, the second London General Practice Awards recognised dozens of talented individuals and teams for their amazing work for their colleagues and patients. It was also an opportunity to gather together representatives from commissioning, regulation, medical education, alongside MPs, local councillors and LMC members, all to hear about the issues affecting frontline care.
Supporting GPs and practices with queries and professional issues
Our GP and practice support team continue to support practices and practitioners across London and have opened nearly 200 new cases, reflecting the increasing pressures and challenges practices face. This includes help with complaints, CQC inspections, contracts, partnerships, appraisal, revalidation, Performance and GMC processes. And these cases inform our work in other areas, from guidance through to advocacy at the highest levels.
Recognising and acting on the concerns of constituent practices is key to Lisa’s approach as CEO and this April saw Londonwide LMCs hold our first live webinars explaining the impact of the 2026-27 GP contract (recording available here), led by Lisa alongside an expert team drawn from across Londonwide LMCs.
Upskilling the general practice workforce and saving practices money
Our training program have supported partner succession and team development, while our refreshed Buying Group helps practices save money and reduce risk across consumables, digital services, and insurance.
Mindful of the financial pressures on general practice in the Capital, Lisa’s focus has been on developing additional relationships and activities so that Londonwide LMCs can continue to provide, and add to, the high-quality support and services to practices.