Londonwide LMCs

Waiting room video – what patients need to do when they are referred to a specialist

Why the GP Patient Survey matters

New resource to explain how Londonwide LMCs supports everyone working in general practice

Data security and preparing for the General Data Protection Regulations (GDPR)

Lost correspondence – patient harm data collection reminder

Join Londonwide as a committee support executive

Extended Hours DES and cyber attack

Londonwide events get thumbs-up

Media and public affairs round-up

Resource of the Month

Guidance Updates

Londonwide Diary

September

October

November

December

August 2017 Newsletter

Our new waiting room video is designed to inform patients what they can expect when they are referred to a specialist or therapist. The video includes information on tests and investigations, prescriptions, the provision of sick or fit notes (Med 3) and follow up appointments.

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Dr Julie Sharman explains why your practice should be interested in the GP Patient Survey and how it can be used to improve patient engagement.

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We have produced a short video for use on social media to provide a whistle-stop tour of some of the ways we support GPs and practice teams.

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New regulations due to come into force in May 2018 will significantly change practices’ responsibilities as ‘data controllers’.

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NHS England are still collecting information on patients who practices believe may have come to harm because of correspondence lost by NHS Shared Business Services.

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GPSOE guidance on responding to school sickness absence requests.

Download our new guidance and waiting room poster to accompany our highly popular template letter.

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SNAP POLL
When do you get the most requests for school sick notes?
	Near school holidays

	During winter

	Same all year-round

•	GPC Chair’s newsletter
•	Sessional GP newsletter
•	PCSE compensation for errors
•	BMA guidance on STPs

14	Food. The future of medicine 2017
26	Self care conference 2017

5	Communications and customer service
11	Infection prevention and control

2	Effective medical chaperoning in general practice

13	Introduction to medical terminology

Sickness notes for schools: how to just say “no”

Constant requests for sick notes for school children waste GPs’ time. Londonwide LMCs’ Medical Director Dr Elliott Singer offers advice on politely pushing back such requests.

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Also this month…

We are recruiting a Primary Care Liaison Executive to work as part of a team to support LMC members and constituents, acting as a central co-ordination point to the GPs within our central London offices. The successful candidate will be part of a team covering London but will have close links to an identified geographical area. The team assists GPs and their practices, as well as individual LMCs, in negotiating locally on contractual issues.

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Some practices who are signed-up to the Extended Hours DES have been asked by commissioners to make up hours lost to closure during the NHS cyber-attack. NHS England have clarified that this is not necessary.

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Highlights and feedback from recent events that we have run for GPs and practice teams.

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www.lmc.org.uk

On 1 August Dr Katie Bramall-Stainer, LMC medical director for North West London, wrote a piece for Pulse on the pitfalls new GPs should avoid. At the end of July, Londonwide LMCs’ CEO Dr Michelle Drage was quoted in a Pulse article on a letter circulated to practices requesting they ask patients about home fire safety awareness. On social media we joined in with the annual #TipsforNewDocs hashtag, with a focus on providing useful pointers to new GPs.

We continue to be very active in promoting the interests of London GPs and practice teams on Twitter, Facebook and LinkedIn. We also support practices that are approached with media requests, you can find details of how to get support here.

Check out the latest deals from the buying group

Check out what the Buying Group can do for you.
The LMC Buying Group offers reliable suppliers for flu vaccines, highly competitive per-dose value and excellent sale or return terms.
Find out more about Londonwide LMCs’ membership of the LMC Buying Group and how it works.

Got a story? Email us at comms@lmc.org.uk. Deadline for next month’s submissions is 23 September.	Downloaded your resources from our GP State of Emergency website.

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