For EPR they are particularly interested in lost/ rejected referrals and loss of functionality affecting patient safety. For children and young people’s mental health services their interests include the high thresholds for accessing specialist services and the risks associated with shared care expectations.
We have previously contributed to work by the HSSIB exploring issues that affect the safe delivery of patient care, including their review of online consultations, and are happy to share details of current and future investigations on which HSSIB are seeking your input and insight:
If you have relevant incidents, insights or experiences you are willing to share, HSSIB would very much welcome this and would be happy to arrange a brief conversation to gather your perspectives. Please contact: investigations@hssib.org.uk.
1. Electronic patient record (EPR) systems
HSSIB is undertaking a series of investigations related to electronic patient record systems and is particularly interested in general practice perspectives on the following areas:
- Lost or rejected referrals for urgent and routine outpatient care Electronic patient record systems – electronic referrals for ongoing care.
- Loss of functionality of general practice EPR systems and the impact on patient safety Electronic patient record systems – risk from loss of functionality.
2. Children and young people’s mental health services
HSSIB is currently scoping a potential investigation into children and young people’s mental health provision within primary care, highlighting a number of significant concerns, including the high thresholds for accessing specialist services and the risks associated with shared care expectations. In the event that this progresses to a formal investigation, HSSIB would be keen to hear directly from general practices about your experiences and insights.