· To Manage and coordinate practice functionality.
· Improving efficiency and financial performance.
· Staff management/HR processes.
· Ensuring compliance with CQC and other quality authorities.
· Overseeing service delivery.
· Collaborative working with both clinical and non-clinical staff
Skills required:
Personal Qualities:
· Polite, professional, resilient and flexible (to work outside core hours when required).
· Erudite and perceptive.
· Lead with integrity and loyalty.
· An ability to communicate competently on various levels.
· Maintain confidentiality.
· An understanding and belief in Equality, diversity and inclusion to ensure that the over-arching ethos of the practice continues to be forward thinking and treat all individuals with dignity and respect.
Organisation/Finance:
· Overseeing day-to-day operations.
· Establish and implement effective workplace procedures.
· Instituting best practices in line with practice standards set by CQC and other government regulations/bodies.
· Judging what needs to be prioritised.
· Financial acumen to ensure that the practice is running within budgets set by the partnership, i.e. understanding recruitment costs (workforce Planning) and other outgoings.
· Understanding of NHS pension scheme administrative requirements.
· Co-ordinating projects (such as property development).
Problem solving:
· The ability to identify and solve problems independently or within a team setting.
Experience in a healthcare setting:
· Experience in a GP Practice or other healthcare setting essential.
Relevant qualifications:
Education:
· Degree level, higher education or AMSPAR Management qualification essential.
Computer skills:
· Proficient in EMIS (or equivalent), word and excel – understanding other software used in General Practice.
Key responsibilities
Partnership:
· Administrative support to the Partnership in their leadership roles.
· Attending Partnership meetings when necessary.
· Distributing Agendas/minutes.
· Recording and logging minutes of meetings
· Reporting to the Partnership on a regular basis
· Sharing information between the Partnership and wider team
Policy implementation:
· Ensuring that policy and procedures are adhered to by holding weekly/fortnightly meetings with admin team.
· Reporting back to the Partnership re: implementation of polices etc.
Recruitment/Staff:
· Leading on the recruitment of new staff, following practice policy and procedures. Including the issue of new contracts, offer letters and any additional recruitment terms and conditions.
· Supporting the training and development of employees.
· Holding annual appraisals (admin team assisting with internal clinical appraisal).
· Providing guidance and support to administrative and reception staff.
· Disciplining/dismissing staff when necessary (strictly following employment law/procedure)
Patients:
· Handling patient inquiries, complaints, significant events and correspondence.
IT:
· Updating policies and procedures (including data protection and information governance)
· Managing teamnet accounts
· Running reports and searches when required
· Monitoring QOF points throughout the year
· Monitoring and acting upon CQRS requirements
· Ensuring that PMS contractual requirements are met