Are you currently a Reception Supervisor looking to take the next step in your career? Or do you have team leadership experience in a busy GP surgery setting? If so, we’d love to hear from you.
We are a friendly and patient-centred NHS GP training practice dedicated to providing high-quality, compassionate care to our local community. We are currently looking for an experienced, well-organised, and proactive Reception Supervisor / Assistant Practice Manager to join our supportive team and help ensure the smooth running of our daily operations.
Our close-knit team includes six receptionists/administrators, one Practice Manager, five GP Partners, and a well-rounded clinical team. This is a great opportunity to be part of a collaborative and forward-thinking practice.
About the Role:
Working closely with the Practice Manager, the Reception Supervisor/Assistant Practice Manager will help ensure the smooth and efficient running of the practice. This is a key leadership role involving direct supervision of the reception team, evening reception cover, and contributing to overall service delivery and patient experience.
About You:
We are looking for a full time member of the staff who has:
• Previous experience in a supervisory role within a GP Practice (Emis experience preferred)
• Strong leadership, communication, and organisational skills
• Ability to work collaboratively in a busy, patient-centered environment
• A good understanding of NHS procedures and compliance
• A flexible and proactive approach to problem-solving and service delivery
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
You will be responsible for:
• Assist the Practice Manager with various projects, systems, and procedures.
• Support the monitoring of compliance with health and safety legislation, ensuring staff follow appropriate procedures and regulations
• Support the Practice Manager in the management and maintenance of practice policies, procedures, and compliance registers (including DBS checks).
• Coordinate the practice diary, ensuring timely scheduling of meetings and appointments.
• Supporting the Practice Manager to arrange internal and external meetings, including preparing agendas and producing meeting minutes.
• Draft and distribute the quarterly practice newsletter.
• Organise and facilitate Patient Participation Group (PPG) meetings, including agenda preparation and minute-taking.
• Overseeing Google reviews and NHS Choice Feedback.
• Provide support in recruiting new staff, including managing pre-employment checks and DBS.
• Oversee and evaluate the staff induction programme, ensuring a smooth transition for new employees.
• Oversee and monitor the staff appraisal process, ensuring staff development goals are set and achieved.
• Deputise for the Practice Manager in their absence, ensuring continued operation of the practice.
• Provide initial guidance to patients who wish to verbally complain.
• Act as the building fire marshal, ensuring that evacuation lists are up to date and the visitor log is maintained.
• Cover reception duties in the evenings as required, ensuring that patient services are managed effectively during these hours.
• Provide leadership and direction to the reception and admin teams, ensuring a high standard of patient care and service delivery.
• Assist the Practice Manager in reviewing and managing contracts for external services (e.g., cleaning, gardening).
If this sounds like the right fit for you, we’d love to hear from you. Please apply by sending your CV and a brief cover letter to nclicb.parkend.manager@nhs.net.