Main duties of the job
• Answer telephone calls promptly and professionally, helping patients with appointment booking, general enquiries, and repeat prescription requests.
• Welcome patients and visitors at the front desk, checking them in and supporting them with any queries.
• Manage messages and pass information accurately to the relevant clinicians or administrative staff.
• Maintain patient confidentiality at all times and handle sensitive information appropriately.
• Update and maintain accurate patient records on the clinical system (SystmOne).
• Support the clinical team by preparing and managing daily appointment lists.
• Process prescription requests, test results, and administrative documents as directed.
• Manage incoming and outgoing correspondence, emails, referrals and electronic tasks.
• Help ensure the reception area remains tidy, organised, and welcoming.
• Work as part of a team, supporting colleagues during busy times and providing occasional cover for the opposite shift when required.
• Follow all practice policies and procedures, including confidentiality, data protection, and health and safety.
Search