Senior Operations and Service Manager

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Job description
The Senior Operations Manager will provide leadership and line management to the Cluster Service Managers in delivery of services across Nexus and support to the Director of Operations and Services to ensure effective day-to-day running of the organisation. To provide leadership and senior support to the Cluster Service Managers in the delivery of high-quality clinical services and support effective day to day performance management. To provide leadership and line management to the Patient Experience & Service Manager to ensure that patients receive a high quality service

Essential criteria

Educated to degree or equivalent professional level Evidence of post qualifying and continuing professional development.
Demonstrable specialist knowledge in primary care Demonstrable practice management experience Evidence of meeting challenging targets
Understanding of NHS structure and organisation and targets
Understanding of current developments within the NHS Understanding of IT/Data systems applicable to Primary Care Knowledge of IT statutory requirements
Desirable criteria

Knowledge of Emergency Planning Knowledge of Business Continuity Knowledge of organisational needs for Health and Safety Experience of development and implementation of service change; delivering successful outcomes

Main Duties Responsibilities:

Operational and Quality Management

Provide advice and support to the Cluster Service Managers and Patient Experience & Service Manager as appropriate
Promote excellence and best practice across all clinical services with the emphasis on high quality patient pathways that minimise waste
Support the Operations Managers in service delivery across all sites
Support the Director of Operations and Services in the development and review of operational policies and systems and deliver the roll out group wide
Inform the Director of Operations and Services of any operational issues and assist in the preparation of action plans to address identified gaps in service delivery
Have an in-depth knowledge about CQC guidelines ensuring compliance with CQC standards across all sites
Support the IT / Data team in effective delivery both within and outside the organisation Performance
 Continually seek opportunities to improve standards of service delivery to the benefit of patients and carers
To improve the patient pathway and to improve patient experience to ensure the delivery of high-quality care through the achievement of national standards
 Ensure Group policies and procedures are adhered to, minimising and managing risk to patients, staff and the Groups reputation 3 Transformation:
Promote effective change management across the whole organisation, mentor and educate staff, implement processes and convey technical knowledge to others
Management and Leadership:
The post holder will provide leadership with the support of the Director of Operations and Services to the Site Managers and Cluster Service Managers.
Have line management responsibilities for a number of staff within the management tier
Provide support to the Cluster/Patient Experience tier of management as required Responsible for contributing to regular performance meetings with the Cluster Service & Patient Experience Managers to regularly review their overall performance and key performance indicators
Participate in on-call if required to ensure business continuity
Support and Line Manage the IT / Data team as required Corporate
Contribute to the overall direction and leadership of the Group
Contribute to the formation of the Group’s strategic objectives
Job Type: Temporary contract

Contract length: 12 months

Pay: £52,227.00 per year


Cycle to work scheme

Monday to Friday
Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 28/04/2024