|Target audience:||GPs, PMs, Senior GPNs, GP admin managers|
|Time:||9:30am-12:30pm (including comfort and lunch breaks as necessary).|
Allow 10 minutes before the start of the session for registration and AV equipment check
|Delivery mode:||MS Teams|
|Overview:||This module looks at the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice – and has been fully updated to incorporate the CQC Inspection changes applicable from the onset of Covid-19. Case studies will be used to provide tips and insights on good practice and, also inadequate General Practice. Group work will be facilitated on all aspects of the programme so that participants also develop their understanding of the Assessment process by interacting with colleagues. The aim is to provide a practical usable framework for CQC compliance.|
|Learning objectives:||Participants will improve their understanding of the CQC Assessment process. The module will provide a detailed insight into the key lines of enquiry and how to prepare. The workshop will provide guidance of good practices and equally important, on what inadequate services look like – enabling you to adopt practiced due diligence techniques that will help to mitigate risks and will also help with all aspects of compliance of the Quality Care Commission rules.|
|Presenter(s):||Martin Norton: With over 25 years of experience working in the primary care management field Martin is ideally placed with the experience, knowledge, and skills to help you and your practice. Martin was first introduced to general practice when he was a student with a holiday job tagging medical records which developed into reception, medical secretary, admin support and any other tasks which needed doing. Following University he worked as a Practice Administrator, Assistant Manager and then Manager in Southwest London practices before joining a PCT as Primary Care Development Manager. Here Martin developed an interest in training and education and returned to General Practice management part time while delivering training courses and consultancy support to Practice teams, Practice Managers and Reception staff. While continuing to work part time in Practice Management for the past three years Martin has worked with the CQC as a Practice Management Special Advisor undertaking CQC practice inspections across London and the south of England. Alongside his CQC work, Martin now works with Jenny Harper to support GP practices in management, providing mock inspections to help practices prepare for inspection and also to support practices to improve after their CQC visits.|
Jenny Harper: Jenny is a registered nurse and started her career working in renal and later HIV nursing, with a special interest in end-of-life care. She has extensive management experience across health and social care as a registered manager, service director and management consultant. She has undertaken service development and quality improvement projects within NHS and voluntary services and is a Master of Business Administration (Public Service Management).