|Target audience:||Frontline staff, including admin/clerical/reception staff as well clinical and non-clinical.|
|Time:||Start: 09:00-end: 13:00 (including comfort and lunch breaks as necessary).|
Allow 10 minutes before the start of the session for registration and AV equipment check
|Delivery mode:||MS Teams|
|Cost:||£95 per delegate (inclusive of VAT) for attendees from Londonwide practices.|
£120 per delegate (inclusive of VAT) for attendees from practices from other areas.
|Overview:||In these challenging times practice team members are facing increasing aggressive behaviour towards themselves and their colleagues. This half day workshop improves understanding of the context of that aggression and considers appropriate responses as well as the support mechanisms available to achieve positive outcomes. Participants will examine their own experiences and some of the responses and tools/techniques that can be applied for de-escalation.|