Telephone triage for GPs, nurses and other practice clinicians

  • LEAD event

Improve clinical team members' confidence in remotely triaging, diagnosing, advising and signposting patients.

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Target audience:GPs, GPNs & other practice clinicians
Delivery mode:Online
  • £50 per person (inclusive of VAT) for attendees from Londonwide practices
  • £120 per delegate (inclusive of VAT) for attendees from practices from other areas
Overview:The training is an essential patient engagement technique that will further develop the skills of the clinical teams. There are different skills and abilities needed to undertake effective telephone triage and the clinical diagnosis. After this training, clinical staff will be confident in handling the triage call, in diagnosing, advising and where applicable referring patients to care providers who work either within the practice team or to external care providers.
Learning outcomes:
  • Understood what telephone triage is, and what it isn’t
  • How the process works
  • Listened to patient and staff experiences
  • Experience telephone triage
  • Be familiar with the benefits of telephone triage
  • Contributed to a Shared Ambition for telephone triage in the locality and Care Partnership
  • Have the skills and personal actions to take this work forward
  • Will develop their confidence in being able to conduct telephone triage