Docmail hybrid mail is the secure digital mail system that allows practices to efficiently send personalised printed mail from their desktops.

Used by over 75% of medical practices, Docmail can be used to send single and bulk letters, helping reduce admin time, while delivering high-quality communications. The hybrid mail tool includes a range of product types, including printed inserts, which can be sent out with a few clicks.

Docmail is secure and easy to use, supporting GP practices with patient engagement and achieving practice goals throughout the year. 


What are the benefits of hybrid mail? 


  • Time and cost savings 
  • Streamlined processes 
  • Instant implementation and support 
  • Remove the requirement for inhouse materials 
  • Built in document library 
  • No contract, minimum spend or set up fees 
  • No minimum or maximum quantities 

Virtual printer (the Docmail print driver) 


The print driver is an extension of the Docmail hybrid mail website. It is a virtual printer that replaces your desktop printer, allowing practices to send printed letters and documents straight from their desktop or clinical system. 


It provides: 


  • Print from your clinical system, including EMIS and SystemOne 
  • Send PDFs directly from your clinical system 
  • A merge mode to help with clinical systems creating single file or batch letters 
  • Print profiles to speed up the process while making your mailings consistent, with pre-selected print options 


Accredited NHS supplier 


Security is at the heart of what they do. They hold industry-leading accreditations and certifications including ISO 27001 and 9001, Cyber Essentials, Cyber Essentials Plus, Data Security and Information Toolkit Standards Exceeded for over 10 years and are approved suppliers on a number of frameworks including the NHS SBS. 


Customer testimonials

“We use Docmail regularly to invite patients in for their reviews. This saves staff time and means they are able to deal with other tasks. Docmail staff are always helpful.” – Hyde Park Surgery

“I have used Docmail for many years. It’s a very easy system to use (especially the Print Driver) which allows letters to be merged straight into SystemOne then sent. The support is also very good and responsive, just what is needed.” – Billinghay Medical Practice

All reviews from Practice Index. 


Customer support 

The Docmail help centre – Here you will find over 100 useful articles designed to answer any questions you have, from placing a mailing to order errors and discount codes.

Dedicated support – Docmail have an expert support team available to answer any of your questions and support you in the sending of your mailings and template set-up. 


Free training – Their hybrid mail experts offer free training so that you and your team can get the most out of your Docmail account. It can be done online or in person, on a single or group basis.  


They can be reached on: 

01761 409701




Londonwide Enterprise Ltd (LEL) and Londonwide LMCs accept no liability for any loss and/or damage, whether direct or indirect, whether financial or otherwise, howsoever arising, including but not limited to negligence, breach of contract or any other claim arising out of the use of any of the Associates on the Associates list as set out on the Londonwide LMC website.  Constituents and users are advised to undertake their own due diligence and satisfy themselves that the individual or organisation is the most appropriate for their specific needs.