Resources
Violent protests and disruption: GP surgery precautions and preparation
This guidance relates to steps practices can take when they believe there may be a gathering that will result in civil unrest nearby.
Guidance and resources
133 results
Resources
Template letter: response for delayed clinic letters
For use when a practice has not received details of an outpatient appointment or a discharge summary within the required time frames.
Resources
Social media and messaging app tips
Advice on how to navigate some of the more sensitive aspects of social media and instant messaging.
Resources
A quick guide to reflection
Covering the purpose of writing reflections, when to do them, how they might be written and requirements around disclosure.
Resources
Safe working pack
Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.
Resources
Abuse and violent patient guide
This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.
Resources
Vexatious complaints and managing the complainant
Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.
Resources
Patient participation support pack
These materials help practices to build support and understanding of how they are working to meet patient needs while under unprecedented pressures.
Resources
Survey results on QOF childhood vaccination and immunisations achievement
This data shows the financial impact on practices of the decision to omit patient choice exception reporting from the indicators for the 2023/24 QOF contract.