Guidance and resources

Featured Resources


Safe working pack

Your quick reference guide to useful resources to help manage your workload and avoid unsafe situations for both practitioners and patients.


Abuse and violent patient guide

This supports practices in developing risk mitigation measures, responding to incidents and taking the appropriate steps following an incident.

Information governance

Police requests for medical records

The BMA has provided new guidance to GPs regarding requests from the Police to access patient medical records. The letter initially describes the circumstances in which the Police can request voluntary disclosure of a patient’s records, under Section 29 of the Data Protection Act. However, GPs should not disclose such information unless the patient has […]

Patient engagement

Working with the third sector to support PPG development

The Patient Engagement Project hosted a roundtable event in winter 2016 to which third sector patient organisations were invited to hear about and debate the key themes identified by the project. Roundtable participants agreed on common characteristics of effective Patient Participation Groups (PPGs), which included an open and honest culture of partnership working between practices […]

GP contracts

Contractual requirements relating to PPGs

Since April 2015 it has been a contractual requirement for all practices to develop and maintain a Patient Participation Group (PPG) for the practice to obtain feedback from the practice population on services delivered by the contractor. Practices should make reasonable efforts for the PPG to be representative of the practice patient population and should […]

Patient engagement

Patient Engagement Project

Londonwide LMCs’ Patient Engagement Project was built on the principle that patient engagement is integral to high quality, sustainable general practice. The project has developed tools and resources for London GP practice teams to use for work collaboratively with their patients principally starting with their PPG. Many of us have abandoned our contact with PPGs […]

GP contracts

Practice mergers guidance

More practices are choosing to merge as a way of meeting the workforce and financial challenges GPs face. We have produced new guide to practices through this process.