Guidance and resources

All practices should have an appropriately worded phone system message to inform patients that incoming and outgoing calls are routinely recorded.

Practices served remedial or breach notices will need to take steps to remedy the issues outlined, with sanctions up to Contract termination if they do not.

On the 75th anniversary of the creation of NHS general practice, we celebrate its achievements and progress.

NHS England (London) investigate performers list concerns, this guidance explains that process. Londonwide LMCs can support GPs subject to such investigations.

Dr Elliot Singer explains the recent Contract changes around patient access and how to minimise the disruption these cause to normal provision of appointments.

A cornerstone of being a good GP is looking after your own personal health and wellbeing, but it is also important to be alive to the health and wellbeing of colleagues.

This report sets out the challenges, and identifies a series of key lines of enquiry to consider if we are to retain general practice's highly trained and skilled workforce.

This poster explains that practices are entitled to charge for services that are not funded by the NHS.

This poster explains that your GP is not able to fully assess and treat dental problems.