Guidance and resources

Featured Resources

Resource

Londonwide LMCs’ GP Professional Support Network

Londonwide LMCs’ GP Professional Support Network provides a single point of online access to match GPs with the most appropriate form of professional support for them. The service is open to all GPs who work within the areas of London covered by Londonwide LMCs, providing confidential, expert and impartial one-to-one advice and support to any individual GP. […]

General guidance

Police requests for information from medical records

Confidentiality is central to medical care. Patients have a right to expect that the information they provide during a consultation is retained confidentially and not shared with other parties. However, there are situations in which confidentiality can be breached with legitimate justification. The GMC provides detailed guidance on this matter in their document ‘Confidentiality’. In […]

Care Quality Commission (CQC) guidance

Display of rating

The provider of your care must display their CQC rating in a place where you can see it. They must also include this information on their website and make our latest report on their service available to you. NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND PUBLIC HEALTH, ENGLAND The Health and Social Care Act 2008 […]

Care Quality Commission (CQC) guidance

Receiving and acting on complaints

You must be able to complain about your care and treatment. The provider of your care must have a system in place so they can handle and respond to your complaint. They must investigate it thoroughly and take action if problems are identified. NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND PUBLIC HEALTH, ENGLAND The Health […]

Care Quality Commission (CQC) guidance

Premises and equipment

The places where you receive care and treatment and the equipment used in it must be clean, suitable and looked after properly. The equipment used in your care and treatment must also be secure and used properly. NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND PUBLIC HEALTH, ENGLAND The Health and Social Care Act 2008 (Regulated Activities) […]

Care Quality Commission (CQC) guidance

Good governance

The provider of your care must have plans that ensure they can meet these standards. They must have effective governance and systems to check on the quality and safety of care. These must help the service improve and reduce any risks to your health, safety and welfare. NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND PUBLIC […]

Care Quality Commission (CQC) guidance

Meeting nutritional and hydration needs

You must have enough to eat and drink to keep you in good health while you receive care and treatment. NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND PUBLIC HEALTH, ENGLAND The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 14.—(1) The nutritional and hydration needs of service users must be met. (2) Paragraph […]

Care Quality Commission (CQC) guidance

Safeguarding service users from abuse and improper treatment

You must not suffer any form of abuse or improper treatment while receiving care. This includes: Neglect Degrading treatment Unnecessary or disproportionate restraint Inappropriate limits on your freedom. NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND PUBLIC HEALTH, ENGLAND The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 13.—(1) Service users must be protected […]

Care Quality Commission (CQC) guidance

Safety (safe care and treatment)

You must not be given unsafe care or treatment or be put at risk of harm that could be avoided. Providers must assess the risks to your health and safety during any care or treatment and make sure their staff have the qualifications, competence, skills and experience to keep you safe. NATIONAL HEALTH SERVICE, ENGLAND […]

Care Quality Commission (CQC) guidance

CQC – fundamental standards

Click on the links below for further information on CQC fundamental standards. Person-centered care Dignity and respect Need of consent Safety (safe care and treatment) Safeguarding service users from abuse and improper treatment Meeting nutritional and hydration needs Premises and equipment Receiving and acting on complaints Good governance Staffing Fit and proper persons employed Duty […]

Care Quality Commission (CQC) guidance

CQC – registered managers

Registered managers guidance will be available soon. Helpful documents and links Complying with the regulations The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 The Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2015 Disclosure and Barring Service check guidance Guide to the application process for new registered managers