Resources
Informing patients about your practice recording incoming and outgoing calls
All practices should have an appropriately worded phone system message to inform patients that incoming and outgoing calls are routinely recorded.
Guidance and resources
129 results
Resources
What can happen if your practice is found to be in breach of your GMS/PMS Contract
Practices served remedial or breach notices will need to take steps to remedy the issues outlined, with sanctions up to Contract termination if they do not.
Resources
Video: 75 years – General practice and the NHS
On the 75th anniversary of the creation of NHS general practice, we celebrate its achievements and progress.
Resources
NHS England investigations
NHS England (London) investigate performers list concerns, this guidance explains that process. Londonwide LMCs can support GPs subject to such investigations.
Resources
Video: GMS Contract imposition focus on access and safe care
Dr Elliot Singer explains the recent Contract changes around patient access and how to minimise the disruption these cause to normal provision of appointments.
Resources
Help us, to help you, to help a colleague
A cornerstone of being a good GP is looking after your own personal health and wellbeing, but it is also important to be alive to the health and wellbeing of colleagues.
Resources
Retention in London general practice
This report sets out the challenges, and identifies a series of key lines of enquiry to consider if we are to retain general practice's highly trained and skilled workforce.
Resources
Things the NHS charges for – waiting room poster
This poster explains that practices are entitled to charge for services that are not funded by the NHS.
Resources
Patients with dental problems – waiting room poster
This poster explains that your GP is not able to fully assess and treat dental problems.