Resources
Vexatious complaints and managing the complainant
Dealing with a complainant can be challenging enough, but it can become even more so when the complainant becomes vexatious.
Guidance
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Resources
Patient participation support pack
These materials help practices to build support and understanding of how they are working to meet patient needs while under unprecedented pressures.
Resources
Survey results on QOF childhood vaccination and immunisations achievement
This data shows the financial impact on practices of the decision to omit patient choice exception reporting from the indicators for the 2023/24 QOF contract.
Resources
Shared care pathways
Shared care guidelines are frequently used in the NHS to transfer work and the care of patients from secondary/tertiary care to primary care.
Resources
Summary: Good Medical Practice 2024
The GMC's Good Medical Practice guidance was updated on 30 January 2024, replacing the previous version on this date.
Resources
Practice website and communication top tips
Some simple steps to consider to get the most out of your practice’s online presence and reduce phone and in-person queries.
Resources
Core hours contractual requirements and practice self-checklist
Practices are required to have their doors open during core hours or have a form of alternative access in place if they are not allowing patients into their premises.
Resources
Top tips for accessing your GP practice
We have developed three short animations, endorsed by a local Healthwatch group, to answer common questions from patients.
Resources
Keeping your Care Quality Commission (CQC) registration up to date
It is essential that practices keep their CQC registrations correct and up to date, it is a legal requirement to be properly registered with the CQC.