Resources
Use of AI tools in the complaints process
Covering: patient complaints written via AI and patient-facing text on using AI to write complaints, plus practice use of AI in drafting responses.
Guidance and resources
121 results
Resources
Federated Data Platform and patient queries
This page sets out the current position for practices receiving patient queries about the NHS Federated Data Platform (FDP), including guidance and resources to support responses and data sharing decisions.
Resources
GMS Regulation 17 contract guidance
This page sets out where practices stand in relation to commissioners' powers to define what is considered to be core general practice and therefore to be delivered within GMS funding.
Resources
North East London shared care briefing
What it is, what it is not, and why commissioning matters: shared care is a voluntary, patient-specific arrangement under which a specialist and a GP practice agree to share responsibility for a specialist medicine after the patient is stable, with clear protocols, continuing specialist support and adequate funding.
Resources
Seasonal flu campaign 2026/27
This page gathers information on what has changed for this year's flu campaign, including the introduction of Vaccine Group Directions and administration by HCSWs.
Resources
FP69 list validation guidance for practices
Changes to FP69 processes mean more patients have been deregistered, with London’s diverse, highly mobile population being particularly vulnerable to erroneous de-registrations.
Resources
Data sharing agreement checklist and guidance for GPs and practices
Our DSA audit guidance supports practices through the steps to review their data sharing agreements, as part of information governance good practice.
Resources
Provider Selection Regime (PSR) – what GP practices need to know
PSR is the NHS’s legal framework for choosing who provides most healthcare services that are paid for with public money.
Resources
GMS Contract changes 2026/27 – analysis and webinar
Key points on how the known changes so far will affect practices, including: global sum, QOF, PCN DES, appointment demand and more.