General Practice Training Ltd

General Practice Training Ltd

Astara Consulting - Training Associate


General Practice Training Ltd (GPTL) understand that working in a clinical practice presents a unique set of challenges. Many of the pressures faced by staff don’t centre on medicine, but on the difficulties of running a busy, constantly changing workplace. GPTL provide effective non-clinical training, equipping practice managers and staff with the skills they need.

They provide high quality training that’s ideal for healthcare staff at all levels. In house workshops are adapted to the needs of your practice and your team, or you can join online.

Courses include:

Management skills

  • Becoming a leader – designed for those new to leadership or are looking for a refresher.
  • HR skills for line managers – the basic but essential HR knowledge and skills.
  • Managing for the first time – focuses on those new to a management role and provides that comprehensive introduction.
  • Employment law workshops – ensures compliance with current employment legislation.
  • Pain free appraisals – builds line managers confidence, ensure that appraisals are used to their full potential.
  • Team building – provides insights into how you can work effectively with others, ensuring you are all working towards the same goals and objectives.
  • HR brief bites – for those with limited time (1.5 hours over a lunchtime) but still want to understand how to hold difficult conversations, how to manage probation periods for new starters effectively, how to manage and calculate annual leave, how to manage underperforming staff, how to manage absence and how to manage employees with mental health concerns.


Customer care related courses:

  • Patients behaving badly and how to manage them effectively –increases knowledge and enables confidence for those looking to achieve successful and positive outcomes in difficult conversations.
  • Care navigation for non-clinical staff (run in partnership with NfP) – for anyone that interacts with patients over the phone, online or in person.
  • Neurodiversity awareness training for reception teams – provides an understanding of how to manage neurodiverse patients effectively.
  • Giving great customer care over the phone – helps delegates to build their confidence on patient calls.
  • Telephone triage – equips non-clinical staff with the knowledge and skills they need in non-clinical triage role.


Feedback from the many courses run by GPTL include:

“Really appreciated the way the session was ran – could tell the trainer knew a lot about the topic and was able to share a lot of experiences of things she learnt along the way. Gave me a lot of insight on ways I can better support my team especially regarding managing absence and increasing motivation for the team”.

“It is always good to have a refresher course regarding interaction with patients as there are always new guidelines/changes in the way surgeries are run or what they offer. It is important to relook at how we can provide the services that will benefit the patients. I really enjoyed the session and gained a lot from it. Thank you”.

You can view and book any of the courses provided by GPTL here:

Contact: or call 07899 665506


HR support

When it comes to the challenges facing practices, people management is one of the toughest. There’s such a variety of things to deal with: from recruitment through to grievances, training to employment law. And of course, there’s never enough time…

As well as providing a range of training workshops, General Practice Training also provides practice managers with all the HR help and support they might need, including:

  • Employee contracts and handbook– avoid future problems by ensuring these are ethical, legal and clear.
  • HR policies and procedures – that are up to date and legal, with no nasty loopholes!
  • Sickness absence– supporting you in managing any sickness related issues.
  • Managing performance– helping you to get the best from your employees, and to move them forward.
  • Discipline and grievances– helping you resolve these potentially stressful issues using best practice and appropriate legal frameworks.
  • Change management– providing support during times of transition, keeping disruption to a minimum.
  • Managing capability – helping you effectively manage an employee who is underperforming.
  • Updates – when there are changes to employment law that you need to know about
  • Reassurance – that you are following best practice


Why use General Practice Training?

  • Where possible, you will get the same consultant working with you who will get to know you, your staff and the particular HR challenges your practice faces
  • If your consultant is away from work, (sickness or holiday) we will make sure you can still access HR advice and support
  • We give you pragmatic and sensible advice
  • We will walk with you through every step of the particular staffing challenge
  • We can attend meetings with you as well as provide note takers
  • We give you scripts and template documents to use
  • Whatever the challenge you face, there is a strong likelihood we will have already encountered a similar situation
  • We invoice monthly so you can keep an eye on expenditure
  • Most of all we are a friendly, approachable group of really experienced HR consultants who understand that budgets and resources are tight.

You can access the HR support through either a phone call or an email. They offer a “Pay As You Go” service so you only pay for what you actually need – no expensive monthly retainers.

If you’ve struggled with any of these issues, or you have concerns going forwards, talk to their friendly team. There’s no obligation, and they just might be the perfect solution.

Contact: or call 07899 665506